Customer service, this is a term or phase that is kicked around a lot. To many people, it may mean different things, from just getting the job done to being available whenever the need arises. Vala Secure does not take this phase lightly. Vala Secure values every client relationship and works diligently to maintain that trust. This starts not just

Teamwork! I have always supported teamwork. I believe working as a team we can achieve and accomplish many things. Teamwork is an important part of developing specific processes and programs to help your business be more efficient and productive. Following are some of the reasons I feel teamwork is so important in the work environment.

Vision –

In June 2021, the FFIEC updated their IT InfoBase Booklets. The Operations booklet was replaced with the new Architecture Infrastructure & Operations (AIO) booklet. An excerpt from the AIO booklet explains the updates to the new guidelines, and the changes you can expect during your next financial organization IT audit from Vala Secure.

As the

There’s no better feeling than owning or managing a successful business. You feel on top of the world. Profits and revenue are at an all time high. The economy is booming and the public loves what your business offers. You may even feel unstoppable. The Fortune 500 list is in your line of sight. Then suddenly disaster strikes! Business operations

Successful Client Experience

Happy Clients

In today’s world, with less physical client contact, fewer in person meetings and more remote work environments, happy clients are extremely important. Ensuring the client experience is successful and the client receives their desired outcome needs to be verified.

Why is Client Success Important

Every

Ransomware

Ransomware might seem like something that only happens in movies or in shows like Homeland and could not possibly happen to your financial institution. Consider between March and June of 2020, the banking sector saw a 520% increase in phishing and ransomware attacks (Crosman, 2020). Ransomware is a real threat in today’s business